We’ve also seen a spike in exceptions, meaning delivery problems of almost 200% over the last month. all the way through the network that is under strain and how that manifests and sort of miss customer expectations, it’s pretty dramatic.
Gabe Larsen: (05:31)
Wow. Wow. So basically, from a data perspective, if you had to pin it, are companies actually meeting expectations when it comes to delivery during COVID? It sounds colombia phone number list like there’s struggles; that the supply chain is having problems.
Michael Miller: (05:46)
Absolutely. Absolutely.
Vikas Bhambri: (05:50)
Mike, you’ve probably seen this because
I noticed something I’d seen for the first time, the other day. As I was continuous monitoring combined with real mentioning, I bought a cake online, first time ever, cakes being delivered. And when I went to see the tracking, basically it was a tracking link to UPS and they had said that due to things beyond their control, orders were being delayed and I actually got my cake a day later than what was intended. What are you seeing from that side? Because it’s interesting. I think the delivery functions are also having their own issues, which impacts the brand doesn’t necessarily control that.
Michael Miller: (06:32)
Yeah, absolutely. So the carriers in general, and we hav betting email list e relationships with pretty much every carrier in North America, and they are absolutely straining to keep up with the overall surge of demand. And you see that again and slippage and on-time delivery percentage.