And guess what? IIt’s hard to train them. exacerbating the challenge. So this is where artificial intelligence can be a really powerful solution in this time. So what we’ve done at Kustomer, we kind of roll out our .
Customer IQ Suite, and this allows
a number of key things. One, that initial self service that I was talking about before for customers to be able to self serve and answer some of their own questions. For you to update them with your policies and procures. And you ne to be nimble. It’s not going to be static, right? So you can’t go to IT and ask them, you ne a three day turnaround on updating something. You ne to put it in the hands of the business users, right? Every time, if you’re, for cyprus phone number list example, an airline and you’re going to constantly be tweaking your refund policy, right?
Put it in the hands of the business
users to update those knowlge bas items, which then get pass on. But then when the customer comes to you, how do we prioritize those requests? So using intelligence trending topics in data management to then route those inquiries. If I’ve got an order that was deliver two days ago, and Mike’s got an order that is out for delivery right now, let’s make sure betting email list we prioritize Mike because Mike is probably really concern about where his order is, right? Over Vikas, who got it two days ago and maybe was like, “Hey, you forgot to check.” Right? So being able to do some really cool things like that, using artificial intelligence, then when the agent gets engag to help them suggest next best action. So yeah, if you didn’t have an AI strategy before, now’s the time because I know people are like, “No. It’s going to take me time. It’s going to take years. I don’t have the expertise.” There’s some really quick things that you can do to fundamentally change how you operate in this environment.