I love it. So frequency, communication, flexibility is some of the key themes you’re finding different companies are doing in order to be successful.
Michael Miller: (09:00)
For sure.
Gabe Larsen: (09:00)
I want to come back to Mike on something. But that’s on the delivery side, but if I’m a CX Lead, I’m a customer service leader. How do I keep up with these changing expectations, especially as it relates to delivery?
Vikas Bhambri: (09:17)
Sure. I can’t even imagine the stress they’re under. I think number one is the more information you can give to customers. It goes back to the transparency I said, right? Which is, ideally you’d like, your brand to kind of take the step, the extreme step of maybe croatia phone number list saying, “Look, I can’t take on any more orders,” but I know that’s difficult, right? At the end of the day, this is also an opportunity for a lot of brands to acquire customers and acquire customers away from.
Amazon because people are looking
for new options. So I can’t expect anybody to take the stance of, “I’m not going to take on any new customers,” but if you are going to do that, right, who am enhancing cloud security in response to growing digital threats I to ask? Unless it’s me. But if betting email list you are going to take on those new customers, right, and then they are going to submit orders, then I think really kind of owning up to the transparency. So when they come to your website or they engage in your portal or whatever it is, being able to see real time status updates on where their order is in the process. Is it still being packed, right? If it’s out, is it out for delivery? And if it’s out for delivery, where is it? So I think that piece of it, then look, you’re still going to have this heightened level of tension in your consumer base.